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Outstanding CSR of the Year

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The OCSRY competition honors customer service representatives and account managers who have made significant contributions to the insurance and risk management industry. The competition is sponsored by the Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) — proud member organizations of The National Alliance for Insurance Education and Research.

 Previous OCSRY Winners

2022 Winner

Jennifer Goree, CISR, CAWC — Cadence Insurance

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2021 Winner

Sylvia Murray — Newman, Ralph & Browning Insurance Agency

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2019 Winner

Mary-Katherine Henderson, CIC, National Winner — Cross Pointe

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When is the deadline?

The competition deadline is May 1, 2023. Nominees must submit a completed entry form along with an essay and letter(s) of recommendation to Big I Arkansas.

Who can nominate?

Anyone can make a nomination. You can even nominate yourself! Simply fill out and submit the Nomination Form. Once you have nominated someone, encourage them to write their essay and submit their entry.

Who can enter?

Anyone, regardless of affiliation or professional designation, whose primary duties center on insurance customer service, is eligible to enter. A CIC or CISR designation is not required. However, we recommend that candidates have a minimum of two years of industry experience and enough experience to share through their essays.

Eligible Candidates must:

  • Be insurance customer service representatives, account managers, or have primary responsibility for customer service duties.
  • Submit a completed Entry Form that includes references, education/contribution/achievement information.
  • Submit letters of recommendation from business/professional references.
  • Write a 500 to 1000-word essay on the following topic:

“Empathy is an important aspect of customer-facing jobs, and it will only become more important as companies place a greater emphasis on making customer interactions feel natural and effective. Explain how empathy has helped you become a better CSR. Give three examples of how you've used empathy in your role and describe the positive effects it's had on your organization."

Award Information:

Nominees compete at the state level to become one of five finalists. Individuals who nominate the national winner receive a $1,000 cash award.

State Winners
National Award Winner
National Recognition
$500 Cash Award
$2,000 Cash Award
Framed Certificate
National Recognition
National Recognition
Eligible for National Competition*
Gold & Garnet Pin
Gold & Diamond Pin

*National Qualifier Stage: State Winners will be required to submit a short video entry for the National Competition. Video guidelines will be sent to State Winners when selected.*

Please send nominations to Big I Arkansas by emailing your form to Participants will receive their entry form and further details upon their nomination.

ocsry award

The National Alliance presents the Outstanding CSR of the Year Award each year on a state and national level. Download the Nomination Form below to apply, and visit their website for more information/to view the list of national winners. 

Nomination Form

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Director of Professional
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