New Hire Training

New Hire Training

Big I Arkansas provides everything you need to train new employees and set them up for success in the insurance industry. Our New Hire Training Plan outlines a four-step approach to help turn new hires into knowledgeable, confident team members.

Investing in proper training from the beginning helps build stronger employees and supports long-term success for your agency. Big I Arkansas members also receive discounted pricing on education and training programs.

1. Pre-Licensing

As one of Arkansas’s top pre-licensing education providers, Big I Arkansas helps guide new hires through the licensing process and prepares them for the Arkansas License Exam.

Courses are available both in-person at the Big I Arkansas Farris-Williamson Center for Insurance Education and online through self-paced learning options to fit any schedule.

2. My Agency Campus

Through our partnership with New Level Partners, LLC, My Agency Campus provides an online training platform for both new hires and experienced staff.

This on-demand system offers courses in insurance fundamentals, business skills, and management, while allowing employers to track progress and measure understanding.

Key features include:

• Interactive, fully narrated courses
• End-of-course assessments
• Certificates of completion
• Student transcripts and progress tracking
• Access for up to 4 months per user

INTRODUCTION TO THE INSURANCE INDUSTRY
(3 HOURS CE)

The Introduction to Insurance curriculum is perfect for employees or interns new to the industry. The courses in this bundle include Introduction to Insurance, Introduction to Property & Casualty, Introduction to Distribution Channels, Introduction to Risk Transfer and Policy Design, and Introduction to Errors & Omissions.

PERSONAL LINES COVERAGE BASICS (8 HOURS CE)

The Personal Lines Coverage Basics curriculum addresses key insurance topics and core coverages. The curriculum includes ‘knowledge checkpoints’ to ensure the acquisition and retention of key concepts.

COMMERCIAL LINES COVERAGE BASICS 
(12 HOURS CE)

The Commercial Lines Coverage Basics curriculum addresses key insurance topics, core coverages and risk management. This curriculum is an ideal learning experience for new staff (sales, service, underwriting or administrative) and includes ‘knowledge checkpoints’ to support concept acquisition and retention. The Commercial Coverage Challenge is also included in this series.

3. Live Webinars

Big I Arkansas members receive discounted access to a variety of live webinar training options, including:

• ABEN Basics & Beyond – Foundational training for new agents and those expanding their knowledge

• Big “I” Virtual University Webinars – CE-approved webinars covering insurance fundamentals and industry topics

• Ethics & E&O Webinars – These sessions help strengthen ethical practices and reduce E&O exposure while earning CE credit

Ethics and E&O webinars are held bi-monthly and offer convenient, instructor-led training from anywhere.

4. Earn a Designation

All CIC and CISR courses are available through Big I Arkansas, offered both in-person and virtually. These programs help new and experienced professionals deepen their knowledge and advance their careers.

• CISR (Certified Insurance Service Representative) focuses on building strong customer service and coverage knowledge for client-facing roles. Courses are offered monthly and cover a full range of personal and commercial lines topics.
• CIC (Certified Insurance Counselor) is a nationally recognized designation demonstrating advanced expertise and a commitment to continuing education. Five CIC courses are offered annually.

For more information on earning or maintaining your designation, visit the National Alliance website.

New Hire Training Plan