OCSRY of the Year

Outstanding CSR of
the Year

Sponsored by the Society of Certified Insurance Service Representatives (CISR) and Certified Insurance Counselors (CIC), this national program highlights the vital role CSRs play in agency success.

Why Participate?

• Gain recognition at the state and national level
• Showcase your expertise and impact
• Compete for cash awards and industry recognition
• Elevate your professional profile

Who Can Enter?

The competition is open to individuals whose primary role focuses on customer service, including:

• Customer Service Representatives
• Account Managers
• Other client-facing insurance professionals

A CIC or CISR designation is not required. Candidates may also nominate themselves.

How It Works

To enter, participants must submit:

• Completed Entry Form
• Two letters of recommendation
• 500–1000 word essay

Essay Topic (Current Year):
Technology continues to reshape the insurance industry, bringing automation, AI, and data analytics into daily workflows. This year’s essay explores how CSRs can successfully integrate technology while maintaining meaningful client relationships.

If selected as a state winner, participants will advance to the national level, which includes a short video submission.

Nominations

Anyone can nominate a candidate—including self-nominations. Once nominated, participants will receive full entry details and submission instructions.

Awards & Recognition

• State and national recognition opportunities
• Cash awards for finalists and winners
• National exposure within the industry

Individuals who nominate the national winner may receive a $1,000 cash award.

Learn More

The National Alliance presents the Outstanding CSR of the Year Award annually at both the state and national levels. Visit their website for more information and to view past national winners.

Have question?

Debbie Abels
Director of Professional Development

Email Debbie